General and Simplified Explanation about the Service

  • The Gold and Classic cards are issued with VISA and MasterCard trademarks.
  • Bank of Palestine provides credit cards to its customers according to the creditworthiness of the customer, in addition to determining the limit of the card provided to the customers, which enables them to use the balance and pay the used amount within the card through installments or full payments.
  • The credit cards are direct facilitations provided by the Bank to its customers according to the credit policy related to providing cards to the customers of Bank of Palestine.
  • Secure cards that can be used for:
    •  Purchases from shops and stores in Palestine and around the world, within a wide network of machines that accept credit cards – Points of Sale (POS).
    •  Online purchases through local, Arab, and international websites.
    •  Cash withdrawals from more than one million ATMS located in Palestine and around the world.

Target Customers

  • Every customer with a bank account and credit status that meets all the requirements of credit cards according to the policy for providing cards “Bank of Palestine’s policies for providing credit cards”.
  • Target customers for the Classic Card: Customers who have a monthly income between $1 and $600, or equivalent in other currencies.
  • Target customers for the Gold Card: Customers who have a monthly income between $601 and $1000, or equivalent in other currencies.

Marketing Points

  • The cards are issued with VISA and MasterCard trademarks.
  • The cards are used purchases from stores and shops in Palestine and around the world, in more than 40 million commercial enterprises without commissions on purchases, within a wide network of machines that accept credit cards – Points of Sale (POS), located in shops and stores in Palestine.
  • The cards are used for online purchases from local, Arab, and international websites through the internet, in addition to purchasing mobile apps, hotel and car reservations, and other services purchased through the internet.
  •   The cards are used for cash withdrawals from ATMS located in Palestine and around the world, which operate for your services 24/7.
  •   Inquire about the balance of the card through online banking and e-Bank app, and pay the balance due through the two services.
  •   Printout the cards’ monthly statements through the online banking service.
  •   Inquire about the last 10 transactions on the card through Bank of Palestine’s ATMs inside of Palestine.
  •   Receive SMS on mobile phones when completing transactions on the card, regardless of the time and place of the purchase or withdrawal.
  •   Obtain two cards with the same limit with two different trademarks (VISA and MasterCard).
  •   Issue sub-cards for family members using the same facilitations and limit provides.
  •  The choice of selecting the ratio of repayments suitable to your needs; i.e., you can pay 2.5% of the monthly balance with a minimum of $25, or pay a part of the amount, in which interest will be added to the remaining about after the grace period, or pay the full amount during the grace period, which extends between 14 and 45 days, allowing you to benefit from the exemption on interest for the balance used.
  •  Very secure cards that include the smart chip technology, which is the most secure system in the world.
  •  Secure cards for online shopping by using the triple field “3D Secure” service, which confirms the purchase by sending an additional password from Bank of Palestine to the customer, and is entered to the websites that receive cards with 3D Secure feature.
  •  Purchases outside of Palestine using “VISA payWave and MasterCard payPass; for more information about this service, please review the service profile.
  •  Contact a specialized group of employees who provide various services related to credit cards:
    •  Contact Bank of Palestine’s Call Center for Cards through the number 1700150150, between 8:00AM and 10:00PM (Palestine time).
    •  For calls from outside of Palestine:
    •  From Arab countries: +970-2-2946420
    •  From other countries: +970-2-2946420
  •  You can add any financial amount to the allowed limit; the additional amount shall not be subject to any commissions, and you will still enjoy all the services of the credit card.
  • The commissions and interest rates in Bank of Palestine’s are the lowest among all operating banks in Palestine.
  •  VISA and MasterCard cards are very useful in the event of a shortage in chase and the urgent need for money; in this case you are borrowing money from yourself.

Commissions, Interest and Features of Classic and Gold Cards

 

Classic Cards

Gold Cards

Limit of card

$200 - $1,499

$1500 – there is not maximum limit

Immediate issuance at the branches

According the policy and procedures for immediate issuance at the branches

According the policy and procedures for immediate issuance at the branches

Immediate issuance at the sub-branches

Not available

Not available

Number of designs available for the card

1

1

Commission for issuing the card

$25 for primary card

$40 for primary card

Commission for issuing a sub-card

$12.5 for sub-card

$20 for sub-card

Fee for reissuing a card (if lost or damaged)

$25

$40

Fee for card renewal (if expired)

$25 for primary card

$40 for primary card

Commission for withdrawals from Bank of Palestine’s ATMs

4% with a minimum of $4

4% with a minimum of $4

Commission for cash withdrawals from ATMs of banks included in the National Switch network

4% with a minimum of $4

4% with a minimum of $4

Commission for withdrawals from ATMs of other banks (local and international)

4% with a minimum of $4

4% with a minimum of $4

Commission on purchases from commercial stores and through the internet (local and international)

No commission

No commission

Purchases through the internet

Issuance of sub-cards

Repayment of used balance

How to repay used balance

Through cash deposits or transfers from a checking or saving account to the card’s account, or through electronic channels (online banking, e-Bank mobile app)

Through cash deposits or transfers from a checking or saving account to the card’s account, or through electronic channels (online banking, e-Bank mobile app)

Interest on unpaid amount in the card on monthly basis

2% for the used unpaid balance in the card

2% for the used unpaid balance in the card

3D Secure

VISA payWave and MasterCard payPass

Validity of the Card

2 years

3 years

Primary currency of the card

US Dollar

US Dollar

Discounts and offers from VISA and MasterCard

Limited offers

Better offers than the Classic Cards

Conditions to receive a card

  • · Open a bank account at Bank of Palestine.
  • · The card is provided with a credit limit compatible with the segments and the creditworthiness, and according to the policy of providing credit cards.
  • · Signature of the form “Application to Receive a Credit Card” No. 1/41.

Limits that govern the card in purchases and cash withdrawals locally and internationally

  • Limit of one transaction in US dollars or equivalent in other currencies
  • Classic Card

Transaction Type

Local

International

Withdrawals

1,000

1,000

Purchases

1,000

1,000

Gold Card

Transaction Type

Local

International

Withdrawals

1,000

1,000

Purchases

10,000

5,000

· Limit of transactions on daily basis in US dollars or equivalent in other currencies

Classic Card

Transaction Type

Local

International

Withdrawals

1,000

1,000

Purchases

3,000

5,000

Gold Card

Transaction Type

Local

International

Withdrawals

1,000

2,000

Purchases

10,000

10,000

· Limit of transactions on monthly basis in US dollars or equivalent in other currencies

Classic Card

Transaction Type

Local

International

Withdrawals

5,000

5,000

Purchases

15,000

10,000

Gold Card

Transaction Type

Local

International

Withdrawals

10,000

10,000

Purchases

20,000

20,000

· Customers can increase the limits above, pursuant to a formal request to the branch to receive an approval, in order to increase the limits above if needed, and the need of the customer justifies the request to increase the limit.

When travelling outside of Palestine

  • · Customers must contact the Bank through the Call Center, in order to inform them about traveling and confirm the validity and operation of the card.
  • · Ensure that the countries to be visited are not within Bank of Palestine’s blacklist.
  • · If the country to be visited is within the blacklist, based on a request from the customer, the card will be given access to operate in the country at the responsibility of the customer; a new card will be issued immediately after the customer returns from travelling.
  • · The countries included in the blacklist are: Argentina, Russia, Thailand, Australia, Taiwan, Singapore, Malaysia, Indonesia, Philippines, South Africa, Mexico, and Ukraine.